Comments on: LinkedIn Account Suspension Update

By: LeastExpected

LeastExpected — Thu, 07 Jul 2011 05:21:05 +0000

William, has the issue been resolved, I mean ever, or are you still waiting?
How did it play out in the end? Was your account finally restored?

By: William Tully

William Tully — Thu, 11 Oct 2007 21:35:37 +0000

Day 4 and still no word from LinkedIn as to how to resolve the issue, or when THEY will be resolving it because I can’t login… *sigh*

Eric, yes, they do seem to be monitoring what is going on with their system (except the Q&A – I believe I have a previous post somewhere..).

As I’ve stated, my only beef is with their POOR customer service and the system that is in place when they decide to take action against a “wrong doer” like myself.

4 days is a bit much for a non-offensive, non-copyrighted, logo image for my company.

By: Eric Brodeur

Eric Brodeur — Thu, 11 Oct 2007 21:11:12 +0000

It’s good to hear the folks behind LinkedIn are monitoring their site for appropriate usage and whatnot. Flip side is the customer support load and in this case, having a better process in place to handle common issues.

By: Tully

Tully — Wed, 10 Oct 2007 17:03:47 +0000

Email #3 sent to the customer “service” department..

By: William Tully

William Tully — Wed, 10 Oct 2007 13:34:58 +0000

Jens, you’re absolutely right.

By: William Tully

William Tully — Wed, 10 Oct 2007 13:34:08 +0000

Pete, seriously. Yes, anything is possible, however, is anything likely at any moment? No. The chances of someone from LI reading this blog and coming after me in a petty fashion because they didn’t understand the post(s) is kinda slim. Possible? Yes. Likely? No.

As far as I’m concerned, the post on the Q&A was dead on and it still needs to be improved upon. Although it may seem like complaining at time, it’s mostly frustration, absolute astonishment, and no pulled punches on opinion. I’m a big fan of LI and would like to continue to be one…. yet it’s now wednesday and I still can’t log in…

By: William Tully

William Tully — Wed, 10 Oct 2007 13:30:19 +0000

I’m not sure if this is a stellar example of poor customer service, however, I never have a problem with being passed along provided my sharp wit gets credit..

By: unwesen

unwesen — Wed, 10 Oct 2007 10:54:37 +0000

How hard would it be to, instead of locking users out, sending them an in-system message (there is an in-built messaging system, after all), and removing the picture?

Certainly a lot cheaper than paying customer support to work that sort of issue out via lengthy email conversations. Every time it happens.

By: Pete Aldin

Pete Aldin — Tue, 09 Oct 2007 21:33:51 +0000

Dare I start the conspiracy theory but … do you think this has anything to do with your comments about the Linked-In Answers section?

[queue the Twilight Zone music]

By: reasonable robinson

reasonable robinson — Tue, 09 Oct 2007 21:26:54 +0000

Hi Bill, I am sending this story to a buddy of mine who is doing doctoral research in service marketing here in the UK. This is so typical of ‘tekkie’ lead businesses who insist on the compliance of the customer to ‘the system’. The almost Borg like attitude means that resistance is often futile.

Linkedin however have totally underestimated the very market space they have sought to develop their business in, as we now have the power to relay stories of poor service quickly and effectively to people who can ‘spread the word’.

Your linkedin example will be being used forthwith to students of a major UK university as an exemplar of poor service. That’s roughly 2000 students this year alone.

At the risk of seeming ‘spammy’ my buddies blog is entitled World’s Tallest Midget – http://worldstallestmidget-markserve.blogspot.com/ inspired by the low aspirations of companies in the service provision sphere.

regards
RR